H2poker takes the privacy of its users very seriously. This document clearly and transparently explains what data we collect, how we use it, who we share it with and what your rights are as a data subject under Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018).
Last updated: January 2026Privacy First
Your personal data is never sold. h2poker fully complies with the LGPD and the highest international data protection standards.
The six pillars of h2poker's privacy policy for Brazilian players
All information exchanged between your device and h2poker's servers is protected by 256-bit SSL encryption — the same standard used by Brazil's leading banks, such as Itaú, Bradesco, and Nubank. No data travels in plain text.
H2poker does not sell, rent, exchange or transfer users' personal data to third parties for commercial or marketing purposes. Your data is used exclusively to provide the contracted services and to fulfill legal obligations.
H2poker operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018). This includes a legal basis for each data processing activity, a designated Data Protection Officer (DPO), and internal processes for periodic review of privacy practices.
You have the right to access, correct, port, and request deletion of your personal data at any time. h2poker provides clear channels to exercise all rights guaranteed by the LGPD, without unnecessary red tape.
H2poker collects only the data strictly necessary for each specific purpose. We do not request information we do not need, we do not retain data beyond the required period, and we regularly review which data remains relevant to the platform's operation.
In the event of any security incident that may affect your personal data, h2poker will notify the National Data Protection Authority (ANPD) and the affected users within the legally required timeframes, as stipulated by the LGPD, with clear information about what happened and what steps were taken.
The controller of personal data collected through the platform h2poker — accessible via the h2poker.best website, the Android and iOS app, and any other official brand channels — is the operating company of h2poker, duly registered in accordance with the Brazilian legislation applicable to the Sports Betting and online gaming sector.
For the purposes of this Privacy Policy, "personal data" means any information that identifies or renders identifiable a natural person, as defined in Article 5 of Law No. 13,709/2018 (LGPD). The h2poker acts as controller when determining the purposes and means of processing that data.
To contact the controller or exercise any right set out in this policy, please use the channels listed in Section 14 of this document. The h2poker has appointed a Data Protection Officer (DPO) to ensure LGPD compliance and handle data subject requests.
When creating an account on h2poker, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. Your consent may be withdrawn at any time, subject to applicable legal limitations.
The h2poker collects different categories of personal data depending on how you interact with the platform. The main types of data we may collect and process are listed below:
| Category | Data Examples | Mandatory |
|---|---|---|
| Identification Data | Full name, CPF, date of birth, RG, CNH | Mandatory |
| Contact Information | Email, mobile number, residential address | Mandatory |
| Financial Data | Pix key, card details (tokenized), transaction history | Required for withdrawals |
| Usage Data | Betting history, games accessed, session duration | Automatic |
| Technical Data | IP address, device type, operating system, browser | Automatic |
| Location Data | Country and state of access (inferred from IP) | Automatic |
| Communications | Chat history with support, emails exchanged with the team | When applicable |
The h2poker does not collect sensitive personal data — such as racial origin, religious beliefs, health data or biometrics — beyond what is strictly necessary for identity verification (document photo and selfie, when requested during the KYC process).
The h2poker collects personal data through the following means:
The h2poker never asks for your password by email, SMS or chat. No support agent will ever ask for your password to access your account. If you receive any communication of this kind, disregard it and notify us immediately through support.
The h2poker processes your personal data for specific, legitimate purposes, all of which are described below. We do not use your data for purposes other than those listed without notifying you in advance and, where required, obtaining your consent:
The LGPD requires that all personal data processing have a legal basis as set out in Article 7 of the law. The h2poker bases its data processing on the following legal grounds:
The h2poker does not sell personal data. Sharing only occurs in the situations described below, always limited to the minimum necessary and backed by contractual guarantees of confidentiality and security:
All partners and suppliers of h2poker that access users' personal data sign data processing agreements containing confidentiality clauses and security obligations consistent with the LGPD.
Guarantee: h2poker never shares personal data with third-party marketing companies, commercial email lists or advertising networks. Your email and phone number will not be sold to anyone.
The h2poker uses cookies and similar technologies to ensure the platform works correctly, enhance the user experience, and collect analytical data. The first time you access h2poker, you will see a cookie notice and can manage your preferences.
The types of cookies used by h2poker are:
You can manage your cookie preferences through your browser settings or via the cookie preference panel available on the platform h2poker. Disabling essential cookies may compromise your account functionality.
The h2poker implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental destruction, loss, alteration, or improper disclosure. The main security measures in place include:
Despite all these measures, no security system is 100% foolproof. For this reason, the h2poker recommends that you also adopt good security practices: use a strong, unique password for your account, enable 2FA, and never share your credentials with third parties.
If you suspect your account has been accessed by a third party or notice any unusual activity, contact h2poker support immediately. h2poker via live chat. We may preventively lock the account while we investigate.
The h2poker retains personal data only for as long as necessary for the purposes for which it was collected, taking into account the applicable legal retention obligations in Brazil.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Registration data | While the account is active + 5 years | Legal obligation |
| Financial transaction history | 5 years after the transaction | Lei nº 9.613/1998 (anti-money laundering) |
| KYC Documents | 5 years after account closure | Regulatory obligation |
| Betting history | While the account is active + 2 years | Contractual performance |
| Access logs and IP | 12 months | Marco Civil da Internet |
| Support communications | 3 years after closure | Defense in legal proceedings |
| Marketing Data | Until consent is withdrawn | Consent |
Once retention periods expire, data is securely deleted or anonymized so that the individual can no longer be identified. Anonymized data may be used for analytical purposes indefinitely.
The LGPD grants you, as the holder of personal data processed by the h2poker, the following rights, which may be exercised at any time through the contact channels listed in section 14:
Request confirmation of whether your data is being processed and obtain a copy of the personal data h2poker holds about you.
Request the correction of incomplete, inaccurate, or outdated data in your h2poker account.
Request the deletion of data processed on the basis of consent, subject to mandatory legal retention periods.
Request the portability of your personal data to another service or product provider, in a structured format.
Object to processing carried out on the basis of legitimate interest when you disagree with the specific purpose presented.
Request information about which public and private entities h2poker has shared your data with.
Request human review of decisions made solely through automated data processing that affect your interests.
Withdraw any consent you have previously given at any time, without affecting your access to h2poker's core services.
The h2poker is committed to responding to rights requests within 15 business days. In complex cases, this period may be extended by a further 15 days, with prior notice and justification provided to the data subject.
In some cases, the h2poker may transfer personal data to countries outside Brazil — specifically when using cloud infrastructure providers, security services, or casino game suppliers headquartered abroad.
When this occurs, the h2poker ensures that transfers are made only to countries with an adequate level of data protection recognized by the ANPD, or under standard contractual clauses that guarantee protection equivalent to that provided by the LGPD.
The main international transfer scenarios at h2poker are:
In all cases, the h2poker contractually requires international partners to provide adequate safeguards for the protection of Brazilian users' data.
The h2poker is a betting and gaming platform exclusively for adults. Creating accounts or using the services is strictly prohibited for anyone under the age of 18. h2poker does not intentionally collect personal data from minors.
Should the h2poker identifies that data from a minor was inadvertently collected — for example, if a minor provided false information during registration — the account will be immediately closed and the data will be deleted as soon as technically possible, in accordance with applicable minimum legal retention periods.
If you are a parent or legal guardian and believe your minor child has created an account on h2poker, please contact us immediately at suporte@h2poker.best so we can take the necessary steps.
Please note: Use of the h2poker platform by anyone under 18 is prohibited by law and by these Terms. h2poker performs age verification checks during registration and KYC. Accounts found to belong to minors will be closed, and the matter may be reported to the relevant authorities.
The h2poker may update this Privacy Policy periodically to reflect changes in our practices, applicable legislation or platform developments. When significant changes are made, we will notify you via your registered email and/or through a prominent notice when you access the platform.
The date of the last update is always displayed at the top of this document. We recommend reviewing this Policy periodically. Continuing to use h2poker after a new version of this Policy takes effect constitutes acceptance of the changes made.
If the changes involve new processing purposes or new types of data that require your consent, we will explicitly request that consent before beginning the new processing.
To exercise your rights as a data subject, ask questions about this Privacy Policy, or report any data protection concern on h2poker, use the channels below:
The h2poker responds to LGPD-related requests within 15 business days. In cases requiring more in-depth review, this deadline may be extended by an additional 15 business days, with prior notice explaining the reason.
If you are not satisfied with the response from h2poker to your request, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal government body responsible for overseeing LGPD compliance in Brazil.
h2poker — Committed to the privacy of Brazilian players. This Policy is governed by Law No. 13,709/2018 (LGPD) and other applicable regulations in Brazil. All rights reserved. Prohibited for individuals under 18.
Sign up at h2poker, deposit from R$ 20.00 via Pix and get a 100% bonus on your first deposit — up to R$ 500.00. Your data is protected under the LGPD, with betting on the Brasileirão, live casino and much more. Terms and conditions apply.
The h2poker is an entertainment platform. Only bet what you can afford to lose without affecting your budget. Use the responsible gambling tools available in your account. Prohibited for users under 18. If you need help, our support team is available 24 hours a day.
H2poker takes your data seriously. Sign up now, deposit via Pix from R$ 20.00, and get up to R$ 500.00 as a first deposit bonus. Brasileirão, Libertadores, live casino, and much more.
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